(Montgomerys The Florist - Durham, NC) Store Policies



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DELIVERY GUIDELINES

DELIVERY AREAS

OUR STANDARD DELIVERY AREAS INCLUDE DURHAM, CHAPEL HILL, HILLSBOROUGH AND RESEARCH TRIANGLE PARK. A LOCAL DELIVERY FEE OF $10.00 WILL BE ADDED TO EACH ORDER. A SALES TAX OF 7.0% IS ALSO ADDED TO EACH ORDER. (THIS FEE MAY VARY FOR DELIVERIES OUTSIDE OF OUR LOCAL AREA. PLEASE CALL OUR STORE.)

SAME DAY DELIVERY

ORDERS RECEIVED BY 12:00 P.M. ASSURED SAME DAY DELIVERY.

DELIVERY TIMES

DELIVERY IS AVAILABLE MONDAY THRU SATURDAY DURING REGULAR BUSINESS HOURS. PLEASE CALL WITH SPECIAL REQUESTS.

TO DELIVER ANY ORDER WE MUST HAVE THE FULL NAME OF THE RECIPIENT AND COMPLETE STREET ADDRESS. (NO P.O. BOXES), TELEPHONE NUMBER AND EXTENSION, IF NECESSARY. THE CUSTOMER MUST ALSO PROVIDE A PHONE NUMBER OR E-MAIL ADDRESS SO THAT WE MAY CONTACT THEM IF THERE ARE ANY PROBLEMS WITH THEIR ORDER.

IF THERE IS A PROBLEM OR COMPLAINT WITH AN ORDER, CUSTOMER OR RECIPIENT SHOULD CONTACT US IMMEDIATELY.

WIRE OUTS ( OUT OF STATE OR CITY)

FOR ALL ORDERS THAT ARE OUT OF OUR LOCAL DELIVERY AREA OR OUT OF STATE, A $5.95 WIRE SERVICE CHARGE WILL BE ADDED TO YOUR ORDER. PLEASE CALL IF YOU HAVE A QUESTION.

OUR GUARANTEE

WE GUARANTEE THAT EACH ORDER IS DELIVERED WITH OUR HIGHEST STANDARDS OF QUALITY AND FRESHNESS.

SUBSTITUTION MAY BE MADE IN SOME ARRANGEMENTS DUE TO THE AVAILABILITY OF SOME SEASONAL FLOWERS.

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